Cancellation Policy:

Subscribers can change or cancel their pickup subscription with a 14-day notice by email, if we do not receive a 14-day notice you will be billed a $15 cancelation fee. Buckets MUST be returned on your last service date or you will be charged a recovery fee. (See Below)

Bucket/Lid Policy:

Subscribers are responsible for their buckets, we reserve the right to charge a $10 recovery fee for each bucket and lid that is missing or damaged.

Pickup Policy:

Porch Pickups are between 9 am-9 pm M-F. Summer hours are between 9 am-10 pm M-F. If you forget to set your bucket out on your service date, we may leave a note or send an email letting you know what time we came by. If you need to reschedule a missed pickup, a $3 fleet fee will apply.

Snow and Ice Policy:

Please ensure our staff has a safe and clear pathway to your bucket, this includes setting the bucket at the bottom of the stairs if able. If we are unable to recover a bucket, you may be charged the fleet fee for rescheduling a pickup.

Holiday and Suspension:

Subscribers may suspend their service for extended vacations or holidays without fees, please give us a 14-day notice.

By signing up for any service plan, you agree to all the conditions stated above and agree to the fees associated with our policies.

To update your info or change your pickup frequency please email us at treehousecompost@gmail.com